Cooperation Terms
Transparent terms.
No surprises.
We rent equipment to businesses (B2B): the contract and invoice are issued to a company — yours, your client's, or an agency's. Every order is a contract — clear, fair, with a defined division of responsibility. Below you will find the key terms in brief; full content: rental agreement →
This translation is provided for convenience. The legally binding version is the Polish original.
1Rental process — step by step
1
Quote request
Fill in the form on the website, call or send an e-mail. Provide the event date, venue, number of guests and the type of equipment required.
Time: 5 minutes
2
Quote
On business days you will receive a detailed quote with an equipment list, delivery, installation, and technical support costs, as well as a rental agreement template.
Time: on business days
3
Proforma invoice and reservation
Upon acceptance of the quote, we issue a proforma invoice. The reservation is confirmed once payment is received.
Timeline: upon receipt of payment
4
Handover or delivery and installation
You collect the equipment at our location (ul. Wał Miedzeszyński 646, Warsaw-Gocław) or we deliver it to the venue, install and set it up. At handover, we sign the rental agreement and the handover report.
Date agreed in the order
5
Equipment return
After the event, we collect the equipment or you return it to our location. We inspect its condition and prepare a return report. The VAT invoice is issued in KSeF.
By the return date specified in the agreement
💳Payment terms
Payment
100% before equipment handover
By bank transfer based on the proforma invoice, within the deadline stated on the proforma. Other terms — only upon individual agreement by e-mail.
Security deposit
No deposit
We do not charge a deposit for rented equipment.
VAT invoice
23% VAT
To a company (NIP or EU VAT number), via KSeF. Ordering for a client or agency — we will issue the invoice to their company. EU companies — reverse charge (no Polish VAT).
Late payment
Statutory interest
Until payment is received, we may withhold equipment handover.
💡 Regular B2B clients: after 3 completed orders, we may agree on deferred payment terms (14 or 30 days).
Register your company →
📋Liability and insurance
The client (company) is responsible for the entrusted equipment from the moment of formal handover until the moment of return confirmed by handover protocol — regardless of fault. This applies in particular to:
- →Mechanical damage, dropping, flooding, or destruction of equipment
- →Theft or loss during the event, including by third parties
- →Damage from power surges, power outages, electrical installation defects, or weather conditions
Loss or destruction
Cost of new equipment
Of the same or equivalent type, based on an invoice or seller's offer. This also applies to accessories — cables, carry bags, and flight cases.
Damage
Repair cost
Repair, diagnosis, and transport to the service centre, plus the day (24h) rate for the duration of the repair — max. 30 days.
⏱ Report any damage to us within 12 hours.
In the event of theft, also notify the Police and send us confirmation of the report within 48 hours.
📌 We recommend event insurance.
Many insurance companies offer event policies covering equipment rented from external providers. We can provide the technical specification of the equipment for insurance purposes. A policy does not reduce liability towards us.
Private clients are liable for the equipment under the general provisions of the Civil Code.
🔧Use and return of equipment
- →You use the equipment in accordance with its intended purpose and the manufacturer's instructions, at the location specified in the agreement. It is operated by persons with appropriate qualifications; suspension — only with safety lines.
- →Without our consent, you do not transfer the equipment to other parties or take it outside Poland. You do not open it or attempt repairs yourself.
- →You return the equipment on time: complete, clean and packed as at the time of handover. Damage not visible at the time of return is reported within 3 business days.
- →Rental extension — only with our consent confirmed by e-mail before the return deadline.
⚠️ Late return: 150% of the daily (24h) rate for each commenced day (24h).
If the equipment is not returned within 3 days of the return deadline and you do not respond to our notice, we may consider it lost.
📅Cancellation of reservation
| Cancellation deadline |
Fee |
Status |
| More than 7 days before the rental start date |
0% |
No charge |
| 7 to 3 days before the rental start date |
50% of the rental value |
Partial |
| Less than 72 hours before or failure to collect the equipment |
100% of the rental value |
Full |
Applies to companies (rental agreement, §7). Date change (not cancellation) — no charge if notified at least 7 days in advance and equipment is available.
Force majeure: if it prevents us from releasing the equipment — we refund the full payment. Event cancellation or postponement does not constitute force majeure — cancellation terms apply.
📄Rental agreement
This page is a summary. The binding document is the rental agreement — we sign it at the time of equipment handover, together with the handover protocol. A template is attached to every quote. In case of discrepancy, the agreement prevails.
Full text
Version 2.2 of 7 October 2026
Download
3 pages, ready to print.
🔒GDPR and data processing
Personal and company data provided at registration or when placing orders is processed by us in accordance with GDPR Regulation (EU) 2016/679 for the purpose of agreement performance and client service.
- ✓Data is not sold or disclosed to third parties for marketing purposes
- ✓Commercial communications are sent only with your separate consent — you can withdraw it at any time in the client panel (Account → Consents) or by e-mail
- ✓You have the right to access, rectify and erase your data — contact: [email protected]
- ✓Data retained for the duration of the business relationship + 5 years in accordance with tax obligations
Full text: Privacy Policy →
❓Frequently Asked Questions
Can I order only part of the equipment without installation? ﹢
Yes. We offer rental without installation (self-collection from our base in Gocław). In this case, the client signs a handover protocol and assumes full responsibility for installation.
What is the minimum rental period? ﹢
The minimum rental period is 1 day. For multi-day rentals, each additional day is priced at a discount (standard 50% of the 1st-day rate). The discount applies to equipment rental without service — with self-pickup or with delivery. For full-service production (setup, technician, event execution), the cost for all days is agreed upon in the quote.
Do you deliver equipment outside Warsaw? ﹢
Yes, we cover events throughout Poland. Delivery costs outside Warsaw are quoted individually.
Do you require a deposit? ﹢
No. Payment is 100% before equipment handover based on a proforma invoice — no deposit.
Do you offer technical support during the event? ﹢
Yes. You can book a technician for the full duration of the event — the cost is added to the quote. The technician is responsible for the correct operation of the equipment and responds to any failures in real time.
Do you issue VAT invoices? ﹢
Yes. We issue VAT 23% invoices via KSeF — to a company (yours, your client's, or an agency's). For EU companies, we issue an invoice with reverse charge. Please provide your NIP when placing an order or in your B2B account profile.